Refund or Exchange Policy

Thank you for choosing Hoodjabi ltd. We appreciate your trust in our products. Please read our refund and exchange policy carefully.

1. Defective or Damaged Items

1.1. In the rare event that you receive a defective or damaged item, please contact our customer service team at info@hoodjabi.co.uk within 14 days of receiving your order.

1.2. We may require photographic evidence of the defect or damage before determining the appropriate solution.

2. Incorrect Orders

2.1. If you receive an incorrect item in your order, please contact our customer service team at info@hoodjabi.co.uk within 14 days of receiving your order.

2.2. We will arrange for the correct item to be shipped to you, and any shipping costs incurred will be covered by Hoodjabi ltd.

3. Cancellation of Orders

3.1. For online purchases, if you change your mind you have 14 days to request a refund. We aim to process refunds within 14 days of recieving your return. No refunds will be issued if the item has been worn or has makeup stains.

4. Contact Us

4.1. For inquiries related to defective or damaged items or incorrect orders, please contact our customer service team at info@hoodjabi.co.uk

5. Amendments to this Policy

5.1. Hoodjabi ltd reserves the right to amend this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

6. Acknowledgment

6.1. By making a purchase with Hoodjabi ltd, you acknowledge that you have read and understood our "No Refund or Exchange Policy" and agree to abide by its terms.

We appreciate your understanding of our policy. If you have any questions or concerns, please contact our customer service team before making a purchase.

Thank you for choosing Hoodjabi ltd.